Having issues printing pdf files

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    • Acrobat DC cannot print PDF files
    Acrobat DC cannot print PDF files /t5/acrobat-discussions/acrobat-dc-cannot-print-pdf-files/td-p/8051046 Feb 10, 2016 Feb 10, 2016

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    I have a customer having issues with printing PDF files. They have Acrobat DC Standard, and can open any PDF just fine, however when attempting to print nothing happens. Acrobat doesn't even appear to send the print job to the printer. We've tested on multiple printers and the problem is the same.

    I've ensured all correct and current printer drivers are installed

    Acrobat Standard DC is up to date as of 2/10/16

    The printer can print other jobs from other software (i.e. Word, Notepad, etc.) without issues

    PDFs will print if I open them in Adobe READER and print from here; it is only within Acrobat DC that they will not print.

    I've found numerous other forum posts on the same or similar topics and the best answer I've found is the mentioned workaround of printing from Adobe Reader. Most mention that this is a problem Adobe has had for awhile (the most helpful forum thread dated back to May, 2014) but no one has an answer on what the problem is caused by and what solves it for good; only workarounds.

    Is there any solution to this problem that I can apply and have the product working as intended for my customer?